Plan or credits
The difference in one line: the plan is how much you can do on your subscription, credits are what you pay for only when you use it. The plan is a fixed limit, the same until you change it. Credits are a balance: they go down as you spend them and back up when you buy more. If you need more capacity permanently, change plan. If you need it once, buy credits.The plan
Sets your account limits: how many responses you collect, how many campaigns you manage, which features you get and how many AI resources are included.
The credits
A balance you spend as you go, mainly on recruiting participants. You pay only for what you use, without changing subscription.
Credits don’t replace the plan: they add to it. The plan stays the baseline, credits cover what the plan doesn’t.
Available and reserved credits
The credit counter splits the balance in two.Available
What you can commit to a new study right now.
Reserved
Credits already committed by campaigns in progress. They are yours, but spoken for: they cover the responses those campaigns are still collecting.
Limits
Under the side menu, a Limits box shows how much of the plan you have consumed, with a bar for each limit: responses used out of the total, and active campaigns out of the total. Next to it, + Increase limits opens the plans page, where you compare all available options.1
Open the Dashboard
Go to the organization Dashboard.
2
Read the Limits box
The bars tell you which limit is about to run out.
3
Click + Increase limits
The plans page opens.
Pay-as-you-go credits
The main use of credits is recruiting participants through the integrated services: you only pay for the responses you actually collect from the panel.
The credit system in the Exoid dashboard
Buying more credits
1
Go to the Dashboard
Open the organization Dashboard.
2
Check the credit balance
The counter shows available credits and reserved ones.
3
Click buy more
The section dedicated to credit packages opens.
Next steps
Recruit participants
The main use of credits: taking your study to the global panel.
Workspace access
How to enter the platform and manage your organization.