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The Feedback Hub has been redesigned: open-ended responses now become structured, verifiable insights instead of a flat list of textual summaries, with an organized structure, direct access to the original data and three levels of analysis (summary, cluster, response). See summary.

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Feedback Hub

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Level 1 — AI Summary

Feedback is grouped into concise statements (Opinions, Insights, Actions) backed by multiple responses, each showing how many respondents expressed similar content.

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Level 2 — Cluster details

Clicking the arrow to the right of an item opens the Cluster Details panel with the full list of responses in the cluster, sentiment distribution (positive, negative, neutral), a polarity label per contribution and a scrollable view of the whole dataset.

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Level 3 — Individual response details

Selecting a response inside a cluster opens the Response Details panel with the full response text, the original question and the survey context. The side-by-side layout lets you compare the synthesized insight with the raw data.

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February 4, 2026February 18, 2026February 27, 2026