> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exoid.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI moderation

> Add follow-ups generated in real time to open-ended questions to pull out deeper insight.

With AI moderation an open-ended question generates probing questions in real time, built on what the respondent has just written. Use it when a one-line answer isn't enough and you want the reasons behind what you're reading.

## Configuring the AI follow-up

<Steps>
  <Step title="Add an open-ended question">
    Insert an Open-ended block into the flow.
  </Step>

  <Step title="Write the question">
    Set the text and, if needed, add a short supporting description.
  </Step>

  <Step title="Enable the AI follow-up">
    Turn on the AI follow-up option in the configuration panel.
  </Step>

  <Step title="Define Goal and Behavior">
    State the **goal** of the question — which aspects or topics you want the AI moderator to dig into — and the **tone of voice** to use when probing (professional, user-friendly, teen and so on).
  </Step>

  <Step title="Try it in Preview">
    Use Preview mode to check that the follow-up is consistent with the goal and tone you set.
  </Step>
</Steps>

<Tip>
  Avoid vague instructions like "do a follow-up". Go for specific requests: "ask for the decisive factor and one suggestion for improvement".
</Tip>

## Goal/Behavior examples

<AccordionGroup>
  <Accordion title="Eating habits" icon="utensils">
    **Question:** "What kind of diet do you follow?"

    **Goal/Behavior:** "Collect the reasons behind the user's choice, use a user-friendly tone full of emoji."
  </Accordion>

  <Accordion title="Social network usage" icon="messages-square">
    **Question:** "Which social networks do you use most often?"

    **Goal/Behavior:** "Understand digital preferences and time spent on each channel, using teen language."
  </Accordion>

  <Accordion title="Experience with the service" icon="headset">
    **Question:** "Tell us about your last experience with our service."

    **Goal/Behavior:** "Identify the critical moments in support, with a neutral, professional tone."
  </Accordion>
</AccordionGroup>

## Multiple follow-ups on open-ended questions

On an open-ended question you can run several follow-ups in a row, so the probing goes deeper instead of stopping at the first reply.

<Steps>
  <Step title="Select the open-ended question">
    In the Builder click the Open-ended question to open the configuration panel on the right.
  </Step>

  <Step title="Turn on AI Follow-up">
    In the panel, enable the "Enable AI follow-up" option.
  </Step>

  <Step title="Set the maximum number">
    In the **Maximum probing questions** field choose how many follow-ups the AI is allowed to generate.
  </Step>
</Steps>

## The respondent experience

* The text entered in the open-ended question is analyzed in real time.
* If they answer with audio, the respondent can view and check the transcript before submitting.
* The AI proposes a short, targeted follow-up based solely on the goal and tone you configured: it doesn't inherit the description of the open-ended question.
* Open-ended answers are shown with a more readable, structured layout.
* Once the probing is done, the respondent moves on automatically to the next block, following the conditional logic you set.

<Note>
  Blocks with AI moderation enabled are marked with a subtle rainbow highlight, so you can spot the AI-powered questions on the canvas at a glance.
</Note>

## AI moderation on the "Other" option

On single choice questions with the "Other" option enabled you can turn on AI moderation. Free-text answers entered through "Other" are moderated automatically to ensure quality, consistency and relevance.

## Next steps

<CardGroup cols={2}>
  <Card title="Block options" icon="sliders-horizontal" href="/en/builder/block-options">
    Configure the "Other" option and the other shared settings.
  </Card>

  <Card title="Question types" icon="list" href="/en/builder/question-types">
    Pick the right block for each research goal.
  </Card>
</CardGroup>


## Related topics

- [AI Interview Builder](/en/builder/ai-builder.md)
- [December 17, 2025](/en/whats-new/2025-12-17.md)
- [February 4, 2026](/en/whats-new/2026-02-04.md)